Privacy Policy

1. Information We Collect

When you book a service or contact us, we collect:

• Name, email address, and phone number
• Service address (for mobile bookings)
• Payment information (processed securely via Stripe — we do not store card numbers)
• Messages and notes you provide

We also collect standard server logs (IP address, browser type, pages visited) for operational purposes.

2. How We Use Your Information

We use your information to:

• Book and fulfil sharpening services
• Send appointment confirmations and receipts
• Contact you about your booking
• Process payments
• Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following third-party services to operate our business:

• Stripe — payment processing
• Cal.com — appointment scheduling
• Postmark — transactional email delivery
• Google Maps — address lookup and service area verification

Each of these services has its own privacy policy and data practices.

4. Data Retention

We retain booking and customer records for a reasonable period to provide service, handle disputes, and meet legal obligations. You may request deletion of your data at any time by contacting us.

5. Cookies

Our website uses minimal cookies required for session management. We do not use advertising or tracking cookies.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at info@covecutlery.ca.

7. Contact

For privacy-related questions, reach us at:

Cove Cutlery
North Vancouver, BC
info@covecutlery.ca
604 373 1500